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Refund and Returns Policy

Return and Refund Policy

RETURN POLICY

We strive for your complete satisfaction with our products. If you are not entirely pleased with your purchase, you can return the item for a repair, replacement, or account credit. Our return policy is outlined as follows:

Eligibility for Return:

Products purchased from physical stores cannot be returned.
All other items are eligible for return, except those in our non-returnable categories.

Return Shipping Instructions:

Customers must arrange for the logistics to return the products.

REFUND POLICY

To be eligible for a refund, you must return the goods within 14 days of purchase. Products that are damaged or returned after 14 days are not eligible for a refund.

Conditions for Refund:

The product must be returned in its original packaging.
The product must be undamaged.
The product must include original tags (if applicable).
The product must be accompanied by the receipt or proof of purchase.
Once we receive your returned product, our team will inspect it and process your refund.
The refund will be credited to the original payment method used during purchase.
For bank payments, please provide the Bank Name, Bank Account Name, and Account Number.

EXCHANGE POLICY

You can exchange products for a different size or color if available. Exchanges must be initiated within 7 days of purchase.

Conditions for Exchange:

The product must be returned in its original packaging.
The product must be unused and undamaged.
The product must include original tags (if applicable).
The product must be accompanied by the receipt or proof of purchase.
Customers are responsible for shipping the product back for inspection and replacement.
Exchanges are permitted once, provided all conditions are met. Shipping and handling fees apply to exchanged items.

HOW TO INITIATE A RETURN

If you need to request a return, refund, or exchange, or if you have any questions, please do not hesitate to contact us through our:

Email Address: sales@swosh.sg
Phone Number: +65 8188 3777

You will be updated for their Return Status through their EMAIL and PHONE, provided that all contact information is recorded to us.

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