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Limitations and Exclusions

The Warranty shall be rendered null and void if:

The Warranty Period has expired.

The product is damaged due to improper use, mishandling, or negligence after the purchase of the Product.

Warranty does not cover the natural ageing of materials, normal wear and tear, or if customer change of mind.

Warranty does not cover consequential damages (e.g. loss of data or loss of income).

Alteration on the proof-of-purchase or model/serial number in any way or is made illegible. (e.g. removed, erased defaced, altered or tampered).

Loss of purchase order invoice, support team will be using the monitor digit serial number to verify that the product is still within the warranty  period from manufacturer build date.

Repairs or product modifications have been carried out by unauthorized company or persons.

Defect caused by excessive use outside the intended purpose.

Defect resulted from the abuse of the product or by environmental conditions that are not in conformance with the user manual of the product.

Damages caused by connecting non-recommended peripherals, additional equipment or accessories in the user manual.

Damages caused by act of nature such as animals, lightning, unusual voltage, fire, natural disaster, rain, etc.

Integration of third party application used on- or with the purchase products.

Products that have image retention is not covered as it is temporary: it will go off naturally in time.

Screen Burn-In is not covered as it is classified as user-caused damage (such as keeping the TV on for long hours with static images being displayed as it is recommended to keep the screen off when customers are not using it)

Limited Product Warranty Chart / Warranty Period

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Pixel Policy

Should the LCD panel be diagnosed to contain or exceed the following number of non-conforming pixels within the duration of the Warranty period, the LCD panel is then considered as a defect and can be claimed as in warranty service:

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Return Policy

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You may return your order if you have received the wrong item in your package.

The general requirements for returns are as follows:

You have proof of purchase (order invoice number and receipt).

The goods must be in new condition and returned in the original, unopened packaging along with all original accessories (including manuals, warranty cards, certificate of authenticity) and any free gifts received with it.

The product must not have been used.

If your return meets all the requirements above and you wish to proceed with the return, please have your order invoice number ready and drop us an email at

Our customer service team will verify the return reason and arrange for the return.

We reserve the right to reject any return, exchange, refund deemed unfit or unreasonable.

Shipping Policy

For PRE-ORDERS, our Customer Service Officers will contact you again to arrange for the necessary procedures needed once our stocks are available.

For IN-STOCK Android TVs & Touchscreen TVs Contactless Deliveries, unless stipulated differently on our website, kindly allow 3-5 business days for your item(s) to be shipped to you.

For IN-STOCK Android TVs & Touchscreen TVs Installations, kindly allow 5-7 business days for our delivery partners to contact you for a delivery arrangement.

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